Why are Files taking a long time to load into the app?

If you are experiencing performance issues within the app, we recommend clearing your browser Cache, disabling conflicting Extensions, and checking your internet connection with a speed test. See also: Performance Troubleshooting

Please also note that within the Files section, Backbone allows for up to 1GB per file upload. Larger File types may take longer to load into the system. Within the images section, Backbone allows for up to 50 MB per file upload. See also: Guide to Images and Files

Still need help? Contact Us Contact Us