Security & Compliance

We have a variety of Security and Compliance governance guidelines in place to help mitigate risk.

Application Security 

PCI & SOX Compliance 

  • The application does not handle or process credit card information

Data Security 

  • All data is encrypted in flight (TLS) and at rest (AES-256)

Infrastructure 

Technology Stack

  • What Operating System is used? 
    • Linux
  • What Database is used? 
    • MongoDB, Redis
  • What Platform is used? 
    • Node.js

System Requirement 

  • System requirement (CPU / Memory Requirement?)
    • Cloud-Based

Security

  • All data lives on AWS servers and is backed up every 6 hours. Data is redundantly stored on 3 separate servers.
  • If a major error occurs, we do have the ability to restore from a previous Backup, but our system is set up to avoid this issue.
  • We have systems in place to avoid products and components being deleted by accident. Users have to write the word “DELETE” in addition to pressing the delete button in order to completely delete a product or component.
  • Backbone can be accessed on any browser, but the system has been optimized for Chrome.
  • Backbone’s sign-in page will require a sign in after 1 hour of inactivity.

Compliance

While Backbone has not been audited for security compliance, we do follow industry standards and best practices, including, but not limited to:

  • End to End Encryption in Flight using TLS
  • Encryption at Rest (Database)
  • Network Isolation - Virtual Private Networks on AWS
  • Token based credential expiration

Our key vendors have been audited for compliance:

Support Structure and SLAs 

Technical Expertise 

  • What quality of resources will you receive from Backbone? 
    • Our Client Success team is rooted in product development with a vast knowledge of technology, design and development. 
    • They are available from 9 AM - 6 PM (MST) via, screen-share, phone or email.  
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